Welcome to the FAQ section of Naverisk. This list is updated regularly so please check back to learn more about the Naverisk Suite and its Remote Monitoring & Service Desk features.
What are Managed Services?
Managed Services is a broad term that refers to the practice of outsourcing day-to-day management functions and duties to a third party provider. Within the context of technology, Managed Service Providers (MSPs) or IT Service Providers are those businesses that manage some or all aspects of technology operations for other businesses.
How Does Naverisk Help MSPs?
The Naverisk Suite is a Complete Remote Monitoring and Service Desk Solution for IT Professionals. We help IT Service Providers monitor, maintain and manage their customer’s systems by providing an easy to use, yet comprehensive cloud based solution. Many of our partners have enjoyed the following benefits of using the automation and management tools of the Naverisk Suite:
- Better Ticket Tracking and Client Communication
- Reduction in Time Spent on System Maintenance and Updating
- Improved Cash-Flow with Naverisk Billing Features
- Increase in Personal Time due to Naverisk Automation Features
What Can I Monitor with Naverisk?
Using the Naverisk Suite, you can monitor devices running Microsoft Windows, Apple OSX or various forms of Linux based operating systems as well as VMWare and SNMP devices. We have native agents built for all of these platforms.
What Does Naverisk Look Like?
Naverisk is built on the Microsoft .NET framework and has the look and feel of a modern web 3.0 application. Videos and screenshots can be found by clicking on this link.
Is Naverisk Mobile Friendly?
Yes! Naverisk requires no client (fat or thin) for technicians to use its features. It is 100% browser based and will work on modern laptops, tablets and mobile devices without having to resort to using a remote control product like RDP or Jump to access the console.
Where Can I Learn about the MSP Industry?
There are many wonderful sites out there that provide a dearth of useful information about the MSP industry. Some of our favorites include: