Naverisk releases V5.2 - RMM and Service Desk software updates include native Mac and Linux agents, enhanced Remote Control and a Client Support Portal.
Auckland, New Zealand - 17 December 2012
Naverisk, a market leader in unified Remote Monitoring and Management (RMM) and Service Desk software for IT Service Providers and MSP’s today announced the general availability of Naverisk V5.2.
Immediately available worldwide, Naverisk V5.2 includes significant partner lead enhancements, the highlights being enhanced Remote Control, native Mac and Linux agents and more powerful auto remediation and self-healing.
Another key feature is the new Client Support Portal. Naverisk partners can now offer their client’s access to a branded web based Support Portal. Nominated staff at client sites can login to raise, check and update Support Tickets, access IT related documentation, review IT assets under management and Remote Control managed devices.
“The V5.2 release is huge for our partners. Our RMM automation feature set has been significantly extended and our new Client Support Portal allows our partners to really differentiate their services and improve the quality of their client relationships. Native Mac support and the Support Portal in particular were a hugely popular request from our global partner base”, says Jon Kalaugher, CEO and Founder. “V5.2 again reinforces Naverisk’s position as the leading end-to-end business management platform for SMB focused IT service providers and MSP’s on the market today”.
For more information on the benefits of a partnership with Naverisk and a fully featured trial of Naverisk V5.2 visit www.naverisk.com
Naverisk is a market leading unified Remote Monitoring and Management and Service Desk platform allowing SMB focused IT companies to automate IT service delivery and streamline back office business processes. Natively mobile device friendly, Naverisk is available via the Cloud or as an Onsite installation.