Manage client billing better with the latest release of Naverisk.
We’re excited to announce the release of Naverisk 2020 R1. This latest update features new billing and agreement features, alongside agent upgrades and expanded customization for Contact attributes.
Billing & Agreements Upgrade
The start of many new billing features set to come. You can now customize billing agreements to include “All You Can Eat” (AYCE) options. These new AYCE agreements can be mapped directly to end users (Contacts), meaning you can now support charging your clients a fixed fee per user.
Mac & Linux Agent Upgrades
Improve your Mac & Linux agent reliability, performance and stability with all new Mac & Linux Agents. Updated deployment scripts can be found in the routine store.
Contact Attributes
You can now add extra attributes to a client’s contacts. Featuring new fields such as IT experience, manager’s name and email, gender, agreements and preferred languages. Collect everything you know in the one place!
Additional Changes
Device command console upgrade – ability to pin multiple device consoles and retain console state
Device command console upgrade – improved reliability, performance and stability
Security Centre monitoring upgrade
Grid & table update across RMM components and Service Desk
Workflow improvements for automation rules
Ticket timer improvements
Xero integration upgrade
Autotask integration upgrade
Bug Fixes
We’ve also addressed a number of bugs, including:
Fixed: When ticket duration format is set to minutes (in user profile/settings), users can now only record whole numbers
Fixed: When using the hh:mm time format, users can now enter value smaller than 1 hour
Fixed: Fixed: “Last Connected” data not returning consistent information of device, in some instances
Fixed: Sorting devices by device types in grids and table, in some cases
Fixed: Login timeout selected by Naverisk users always ends a session
Fixed: Start date of time notes can now be set in the past
Fixed: Expense note start date can be set using the calendar picker
Fixed: Document table not displayed correctly when document description is very long
Fixed: Validation message still showing in document page after all mandatory fields are filled in some instances
Fixed: Number of characters allowed for ticket category name extended
Fixed: Search documents validation message now showing correctly
Fixed: Response templates failing to send email on ticket creation, in some instances
Fixed: Quantity in expense notes is showing under incorrect column, in some instances
Fixed: Quantity value issue in resource utilisation detail, resource utilisation summary
Fixed: Detach function of dashboard has been improved
Fixed: New automation rules error message display issue, in some instances
Fixed: “Move Agents” display issue. Buttons now fully visible
Fixed: “Save” button display issue on device/attributes tab. Button now fully visible without scrolling
Fixed: Automation UI was truncated in some instances
Fixed: Incorrect messaging when restarting agent from passive devices
Fixed: Retrieve button is now disabled when device is disconnected
Fixed: New contact not showing in tickets, in some instances
Fixed: Ticket status does not automatically update when archiving from device tab
Fixed: Adding a note to tickets from device page, in some cases
Fixed: Conversion of duration format from minutes to hours.
Deliver world-class service with Naverisk:
We’re constantly striving to provide a better RMM, Service Desk & PSA platform for MSPs and IT service professionals. Our aim is to provide deep features at the best price. If you’re not already on the platform, get a demo of Naverisk today.
You will love the Naverisk experience. Try us today!
