It takes a team to deliver great customer service. Naverisk’s Service Desk is specifically designed for MSPs and IT Pros with powerful automation and collaboration capabilities.
Power up your service delivery with automation, modern collaboration features and fully integrated device management to quickly resolve IT issues.
Transform IT service delivery with in-app collaboration on clients, users & contacts, staff, & assets under management. The Naverisk ticketing system is designed for team collaboration and technician productivity.
Organize all your conversations in one place, automatically route them to the right people, and get more done as a team. Tag team members to comment and weigh in and collaborate on issue resolution.
Optimize resource allocation with calendar based scheduling to maximize the efficiency of your team. Schedule jobs per technician and create one-off, recurring or on-event scheduled jobs and tasks.
Technician home pages deliver personalized calendar views of all schedules jobs and tasks. Send invites from Naverisk to synchronize with technician email calendars.
Manage and maintain a robust Knowledge Base with both site and device level documentation. Enable speedy resolution of IT issues with self-serve articles and FAQs.
Ensure valuable knowledge is captured, shared and utilized across your organization.