Naverisk 2019 R1 is here and it is packed full of performance improvement and new features designed to save you time and money!
In 2018 we released a number of major updates to Naverisk, including the new User Interface, SSH access and the Business Intelligence system. For the first release of 2019 we wanted to go back to basics, improving how Naverisk performs for MSPs and IT Pros.
We’re excited about all the changes. For a full list of improvements, new features and bug fixes see the 2019 R1 Release Notes.
We know that a lot of you have been waiting for this one! Now you can easily patch and support your Linux agents on demand, or even as an automated task.
If you’ve found yourself re-creating scheduled jobs across multiple clients you’re going to love this. Now you can simply copy scheduled jobs across clients, saving you a heap of time in the process!
If you’re using e-automate you can now automatically sync your customers and contacts straight across to Naverisk.
You can now use device type filtering on the patching page. This will help you quickly find patches for a specific OS e.g. Windows 10 devices / Ubuntu devices.
Improve your service with upgraded ticketing functionality. A new “Last Contacted” column has been added to the ticket view, helping you understand when the user assigned to the ticket was last contacted. We’ve also upgraded the ticket source automation, meaning that tickets raised from an alert or tray client will automatically have their source set.
Make sure to check out the new Device Performance charts. The new interface gives you better clarity when analysing devices in real time.
Just like for Windows, you can now use devices roles on Mac & Linux machines to run monitored script packs!
Throughout Naverisk, People has been renamed to Contacts and Contacts have been added into the Client screen. This means you can now view client specific information from a single screen!
The Naverisk Knowledge Base has undergone an overhaul! The new layout is much more user-friendly and easily searchable. You can find our Knowledge Base in the icon on the bottom left hand of the Navigation Bar (the icon is now featured in the main navigation, instead of the previous bubble)
You asked, we listened. Based on feedback from our users we fixed over 25 bugs in this release. We love new features just as much as the next person, but we’re also committed to making sure that the core product keeps improving and enabling you to provide better service to your clients. For this reason every release of Naverisk addresses a number of bugs and general performance improvements.
Many of the features in this release were built as requested by our community. Keep the feedback coming and we’ll keep on improving to help MSPs and IT service professionals work quicker, smarter and more effectively!