We're thrilled to announce a major software update featuring brand-new rich text editor for emails and documents. This update brings enhanced ticketing e-mail capabilities and a more intuitive editing experience, giving you greater control over the look and feel of your communications.
This update lays the foundation for our upcoming AI poweredticketing features.
Email functionality now includes reply, reply all, and forward options from any previously received emails.
Enhanced file and image management now supports drag and drop functionality. Images are inserted as inline elements, and files are attached to notes and emails.
We have implemented image resizing capability and enhanced image editor.
The attachment UI has been revamped with a standardized and visually improved design.
We've simplified the email template modal so you can easily create and use custom templates with custom Naverisk variables for more effective communication.
Redesigned user mentions for improved performance and a more intuitive, modern look and feel.
Added image editing features to user signatures, allowing for easy adjustments and updates.
The improved ticket history feature provides flexible editing of previous activity notes ensuring accuracy and clarity.
The Windows agent has been updated to enhance agent packagemanagement, including improved processing and more efficient version handling.
· Fixed: Software scanner now able to handle non-English version of Window OS
· Fixed: Software Licensing report generation is now functioning as expected
· Fixed: Changing clients on tickets will not reset SLA Class or Ticket Type
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