Naverisk 2025 R2 Release Notes

Welcome to Naverisk 2025 R2!

Introducing Naverisk 2025 R2! We're excited to announce a new update to our platform bringing powerful enhancements to your automation rules and significantly improving the processing speed of queued scheduled jobs. These updates are designed to streamline your workflows and provide greater control over customer feedback.

‍

‍

Automation rules, customer survey

We've introduced a requested new option within ourAutomation Rules feature, allowing you to automatically send CustomerSatisfaction (CSAT) surveys. This enhancement ensures that feedback collectionbecomes an integral and seamless part of your automated processes.

Key Benefits:

·      Instant Feedback Collection: Trigger CSAT surveys immediately after ticket resolution and ensuring timely feedback.

·      Improved Customer Insights: Gain deeper understanding of customer sentiment at critical touchpoints without manual intervention.

·      Enhanced Automation Workflows: IntegrateCSAT surveys directly into your existing automation rules, reducing administrative overhead and increasing efficiency.

·      Customizable Triggers: Define specific conditions within your automation rules that will initiate the sending of aCSAT survey, giving you granular control.

How it Works: Navigate to your Automation Rules settings. When creating or editing a rule, you will now find a new action option to "Send Customer Survey." Select this action and configure the conditions under which the survey should be dispatched.

Step1 – Create an automation rule

Step 2 – Customer submits survey response
‍

Step 3 – Review survey responses in Tickets grid

‍

‍

Email templates, customer survey

To complement the new automated Customer survey dispatch, we've also introduced a brand new, fully customizable email template for your customer surveys. This allows you to tailor the look and feel of your survey emails to match your brand and messaging.

Key Benefits:

·      Brand Consistency: Customize the email template with your company logo, colors, and fonts to maintain a consistent brand experience.

·      Personalized Messaging: Craft unique and personalized messages for your survey recipients, increasing engagement and response rates.

·      Improved Survey Presentation: Present your surveys in a professional and engaging manner, encouraging more customers to provide feedback.

How it Works: Access the new email template editor through the Email Template Settings page. Here, you can preview and customize the template using a variety of options

Scheduled jobs, queues

We've implemented significant optimizations to the backend processing of queued scheduled jobs. This enhancement dramatically increases the speed at which these jobs are executed, leading to faster processing times for your automated jobs as well as increased overall platform performance.

Key Benefits:

·      Faster Job Execution: Experience a noticeable improvement in the processing speed of all queued scheduled jobs.

·      Increased System Efficiency: The overall performance of your scheduled automations will be enhanced, leading to more responsive and reliable operations.

·      Improved Resource Utilization: Our backend improvements ensure that your scheduled tasks are handled with greater efficiency, freeing up resources for other critical operations.

Impact: This improvement is a backend optimization and requires no action from your side.

Other performance, stability & quality improvements

·      Fixed: copying all Tray Icon settings to another customer

‍